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Frequently Asked Questions

From package delivery to luggage storage, here are your answers.

Questions:

Q: Can I store my bag?
Q: Can I send a package to the hotel?
Q: Is breakfast included?
Q: Is my ID/passport required at check-in?
Q: What time is check-in and check-out?
Q: Do kids stay free?
Q: Are smoking rooms available?
Q: Is there a fitness center?
Q: Where are you located?
Q: What airports are nearby?
Q: Do you have onsite laundry service?
Q: Does your hotel offer currency exchange?
Q: Are there minibars in the rooms?
Q: Are extra beds/rollaway beds available?
Q: Is parking available?

Answers:

Q: Can I store my bag?
A: New York’s Hotel Pennsylvania does offer luggage storage. We charge $5 per bag and will hold your bag until 7pm on the day of drop off.

Q: Can I send a package to the hotel?
A: New York’s Hotel Pennsylvania will accept or hold packages/boxes for reserved guests of the hotel only. Boxes should arrive no earlier than 10 days prior to the guest’s arrival. Address the package to the name of the guest that the reservation was made under. There is a $5 fee per package and there is a limit of 5 packages per reservation.

Q: Is breakfast included?
A: As of December 1, 2017, breakfast is included with all reservations. Reservations need to made AFTER December 1 to qualify for breakfast inclusion. Learn about our breakfast included policy.

Q: Is my ID/passport required at check-in?
A: A Government issued ID as well as a valid credit card is required at check-in.

Q: What time is check-in and check-out?
A: Check-in is at 3 PM and check-out is at 11 AM. You have the option of purchasing late check-out (up to 3 PM) for an additional $95 plus tax.

Q: Do kids stay free?
A: Yes, guests who are 12 years of age and under stay free, as long as it is within the same room and room booking.

Q: Are smoking rooms available?
A: Smoking rooms are available on designated floors.

Q: Is there a fitness center?
A: There are two fitness centers. One of the largest Bally’s Total Fitness outposts in the city is located just next-door. Hotel Pennsylvania is one of the few hotels in Manhattan with access to a hot tub, sauna, and full-service gym for guests 18 years of age or over. Guests of the hotel are also invited to take advantage of our on premise gym equipped with weights and cardio machines, located on the 18th floor.

Q: Where are you located?
A: Directly across the street from Penn Station and Madison Square Garden at 401 Seventh Avenue (at 33rd Street).

Q: What airports are nearby?
A: We are in close proximity to the three major New York/New Jersey airports including JFK, LaGuardia, and Newark Airports. We recommend that you leave 1 hour for travel to LaGuardia, 2 hours for travel to JFK, and 1 hour for travel time to Newark (travel times may vary).

A shuttle van service can be arranged in advance via the Sightseeing and Airport Transportation Desk, located in the lobby (24-hour notice is required). Shuttle fees are included below.

From or to LaGuardia Airport (LGA)
• USD 22.00 per person for a Super Shuttle, or
• USD 96.00 for a private car (Sedan) for two people

From or to JFK Airport (JFK)
• USD 25.00 per person for a Super Shuttle, or
• USD 117.00 for a private car (Sedan) for two people

From or to Newark Airport (EWR)
• USD 28.00 per person for a Super Shuttle, or
• USD 130.00 for a private car (Sedan) for two people

*(The private car prices include all taxes, fuel surcharges, and gratuity. The shuttle prices do not include gratuity.)

When booking transportation, please let us know your vehicle preference, your detailed flight information, and a mobile phone number where you can be reached on the day of travel. For your maximum comfort and convenience, the Theater and Tour Desk (212 268-5319) will be happy to arrange a private chauffeured sedan or limousine to meet you at the airport.

Q: Do you have onsite laundry service?
A: We do not have a self-service laundry facility on site. However, we do offer dry cleaning. To arrange for dry cleaning drop your garments off at the Bell Captain’s station.

Q: Does your hotel offer currency exchange?
A: Yes, guests can exchange limited world currencies to US dollars at the front desk 24-hours a day.

Q: Are there minibars in the rooms?
A: There are no minibars in the room.

Q: Are extra beds/rollaway beds available?
A: Yes, rollaway beds are available for $25 plus tax per night.

Q: Is parking available?
A: Yes. New York’s Hotel Pennsylvania is pleased to offer valet parking to guests for a fee of $53 per night (no in/out privileges). For larger vehicles, an additional fee of $10 per night plus applicable taxes might apply.

Hotel Penn's front desk