Kudos & Compliments from Our Guests
At New York’s Hotel Pennsylvania, we value our guests - from the moment they book their stay to well after they leave. In order to help serve our guests better and improve our services, we welcome all comments and suggestions. We look forward to hosting your next stay in New York.
Here are some testimonials from recent guests:
I just wanted to extend a huge thank you to you and your team at the hotel. We had a fantastic trip and the hotel was perfect! We really really enjoyed our stay! We got engaged in the hotel this time which made it even more memorable so we will definitely be back to visit in the future!
Again a huge and sincere thank you.
Best wishes and Merry Christmas,
K. Tempany & J. Kiernan
I stayed in your hotel and was very happy with it. The room was clean and quiet The room was nice .
The rates were reasonable as compared to other nearby hotels and the location was conveniently located. I would stay again if I returned to the New York. The hotel exceeded my expectations. It was convenient to shopping mall & subway station. The front desk staff was exceptionally courteous, particularly Ms. Shela, and she was helpful at all times.
Once again I would like you to convey my thanks to all your staff who gave me warm welcome and made my stay comfortable with quality service.
I am writing to commend one of your employees, Andrew, aka the Bell Captain, for his excellent service. My family visited NYC over the Memorial Day Weekend. We travelled via bus, not wanting to deal with parking and driving in the city. We were scheduled to depart Sunday afternoon, meeting the bus across the street from the Hotel Pennsylvania. When we arrived at the meeting point, I realized that I had inadvertently left our bus ticket confirmations behind at the apartment where we were staying. Having limited time, there was no way we would be able to return to the apartment, nor could we contact the host. We were stuck, possibly having to stay another night in NYC and missing my eldest son's birthday, as this was the only bus scheduled to travel to our hometown, Richmond, VA that day.
I entered your hotel and asked Andrew if he could point me in the right direction, to where I might be able to access my email account and print the ticket confirmations, hoping there might be a library or other facility nearby. Even though Andrew was preparing to leave for the day, he agreed to help me. He helped me access my email account and printed the tickets for us. He "saved the day" for us.
It has been 12 years since my last visit to NYC. One thing I noticed this time is how very helpful and kind NYC natives were to us tourists, from directing us on the subway, helping to coordinate tours, or giving us "insider tips" about what to see in the city. But, Andrew's kindness tops our list! I offered to tip him for his service; however, he declined. It is my hope that he be commended/honored somehow for his excellent service.
Hello Dear Friends,
I would like to thank you and your staff for making our stay at the hotel a great time for our first, and hopefully not our last, visit to New York at a special time with it being our silver wedding anniversary on August 2nd.
Hope to be back with you again sooner rather than later,
Hello Dear Friends,
On behalf of my wife Svetlana, our children and me, please accept our highest esteem for your remarkable city.
We adore traveling together with our children, relatives and friends. In the near future, we are going to visit your wonderful city again for a family holiday.
Simply put, I want to thank all of you. We still have the most joyful memories of visiting your city and will never forget the happy moments.
To the manager;
We stayed at your hotel on the weekend of 11/11/11 for 3 nights. This email is just to say THANK YOU and that we had a wonderful time.
Your staff were friendly and efficient and the room was very clean and tidy. It was all a lot better than trip advisor suggests to which I have been on there and written a positive review about our stay with you.
Thanks again for your help making our stay for the first time in New York a very special one.
Hope to stay with you again in the future.
Dear Hotel Pennsylvania,
On the 8-18th January 2011 we stayed in your fine hotel. What a stay it was! The room, the service, the location - it was all top quality! The room in particular had a certain appeal to us, we felt like Hollywood movie stars! We are Sam and Charmaine Scrivens, 26 and 24 years old. It was our 1st time in New York together, we had saved for a long time. What a wonderful first Anniversary trip it was!
It is our strong desire to one day save enough money to return New York and to your hotel.
Big thank you and hugs,
S. & C. Scrivens from England
We would like to thank you for your help we received from so many of your staff !!!
Our nephew passed away in Australia while we were staying at your hotel which devastated us ! Your staff were so nice for trying to get us on a flight home to Australia, which AA Airways were not very supportive.
The man that brought the bags up and got me the extra bed was incredible. Thank you so much for making a bad time as good as you could.
The Paskins Family
I checked into the Hotel on 4th April 2011. As soon as I checked in my father took seriously ill and spent the rest of our holiday in hospital, plus an extra 5 weeks there when myself and mother had to return back to England.
I would appreciate it if a big thank you could be passed on to the manager of the hotel as he was very helpful and considerate during the traumatic time we had.
Thank you very much, if i ever return to NY I'd definitely come back to Hotel Pennsylvania. Thank you to all the staff!
Now that our group has returned to Germany, I would like to thank you and all the people who cared for our group while we were staying at your hotel for their support in making our stay at your hotel possible.
As it turned out, we were booked on a later flight but the people at the front desk were very helpful and they did not cancel our rooms although we arrived very late.
Please share our thanks with everybody who helped us, especially Mrs. Cortes.
On Sunday, March 20, 2011, my wife and I went to MSG for an Elton John concert, a gift from our children. We had STUBHUB tickets my son-in-law purchased, so they were in his name.
Imagine how horrified I was to discover, at the gate, that I only had printed one ticket. The employees at MSG were of no help at all. In fact, they chastised me for not having bought the tickets through them.
I called STUBHUB, and after several suggestions the kind woman suggested that I go to the nearest hotel and ask if the tickets could be emailed to the manager. I'm sorry, but I don't know the name of the manager on duty that night at your hotel; but please thank whoever it was for allowing STUBHUB to send the new tickets via email, and then print them out for Joanne and I.
I'm happy to say that we missed only one song of the concert; and again thank you for saving what started out to be a disastrous and very costly evening.
My wife and I are now walking billboards for the Hotel Pennsylvania. Thank you again.
B. & J. MacDonald
My room attendant and front desk staff were all wonderful. They are just great and so helpful. Great people, great service!
This is my second stay at HP. I love it! Best value for price! And great location. I have had very positive experiences here. You do a great job, Hotel Penn. I love you!!!
I recommend this hotel to others without hesitation.
At the request of Captain Nadeem Sufi, PIA would like to commend the services of George, who is working at the crew desk.
Captain Sufi has stated that George will not hesitate to go out of his way to provide all possible assistance to guests in order to make their stay comfortable and pleasant. George is certainly an asset to the Hotel Pennsylvania.
Kindly convey PIA's appreciation to him.
P. Krispeal c/o A. Ahmed
Station Manager - PIA
I just learned that my son and his girl are guests at your hotel. Unknown to them when they booked the trip, yours is the hotel where my parents spent their honeymoon in 1943. What an unexpected collision of history. As a result, Daddy has brought out his stories about fun times spent at your hotel during the war when he was on leave and dating his future wife.
I am sure you hear this sort of thing all the time but I think it is wonderful that y'all are still there and helping people create wonderful memories generation after generation.
My friend and I want to express our gratitude for our wonderful experience at your hotel this past weekend. The staff was definitely prepared for our arrival and eager to please. We sincerely thank you for making it possible for us to come back to the hotel.
We appreciate the large room that you reserved for us.
Specifically upon arrival the Front Office treated us with kindness, respect and accommodation needed for our Sabbath observance. And later on, the manager at the front desk was also very accommodating and generous.
We will certainly recommend this hotel to our friends and family.
We look forward to our next stay at Hotel Pennsylvania.
F. Preminger and Y. Fishfeld
Thanks. You and all of the hotel staff have been wonderful to all of our staff and attendees. I heard many compliments about the hotel registration process in particular. Thanks for taking care of us.
I would like to thank you and the entire Hotel staff for accommodating the Amtrak employees on such short notice. My stay at the Hotel was great, and here at Amtrak we appreciate the hard work and dedication of the staff.
Manager, On-Board Service
NEC Service Operations-NYP
“To Whoever oversees the Front Door Staff at New York's Hotel Pennsylvania,
My husband and I had the great experience of being assisted by Bobby the doorman last week on Thursday July 15th, 2010. He is a credit to your Customer Service staff! He not only did his job for numerous people simultaneously, but he kept an informative ongoing conversation happening with me about the city, what it might be like for us if we move there (my husband was in a job interview) and testifying to how people are friendly and how he LOVES his work. It was obvious that he loves his work! Then, along came "Copa," who you will see in the pictures, and a delightful exchange took place. Bobby yelled "Hey - Copa, come meet my friend!" Copa came over and offered that I hold his dog (I am a dog lover) and my husband snapped a picture. THEN, as if not wanting to miss a potential happening......5 or 6 people gathered to take pictures as well....of Bobby the New York Doorman, Susan the nervous potetential transplant to New York, and "copa." Because I love people, the quirkier the better, it was a great moment in our trip - owed all to Bobby the wonderful doorman at the Pennsylvanian.
Please pass along our sincere appreciation to Bobby for his encouraging words, his professionalism and his joy of life in creating a New York moment for us that will always be in our memories from those few days. If we need to come back, we will stay with you all. It was a great experience.”
Sincerely, Susan L.
My husband and I recently enjoyed a week at the Hotel Pennsylvania (Aug.2-8), and as an owner of a small tourist operation here in Canada, I know how important it is to receive positive feedback about performance.
We found the staff to be very courteous, despite the large numbers of people they had to accommodate at that time, the room clean and comfortable, and despite the Hotels location, surprisingly quiet!
I have never posted public reviews before, but I wish to tell you that we were so pleased about our stay that I wrote a very favourable review of the Hotel Pennsylvania on Expedia.ca.
We are considering taking our 13 year old daughter to enjoy New York in March. We will certainly try to make a reservation at the Hotel Pennsylvania for that time.
Congratulations on very good customer service and value.
I want to personally thank all of you at the Hotel Pennsylvania for the endless effort you exhibited through out the snowstorms. You made booking the accommodations for our crews easy which was one less thing to worry about. Again thank you,
F. Volkar, Assistant Superintendent, NECSO.
I would be remiss if I did not write to tell you how wonderful my stay was at Hotel Pennsylvania. I checked in on Tuesday, November 23. I made my reservations through Priceline and requested two beds as I was traveling with my daughter. However, my confirmation was not specific so when I arrived, I asked the young man who checked us in to confirm. He was very helpful and honored the request. I was extremely pleased when I saw the room. I am so happy that your employee helped us and was the most courteous, professional, and helpful assistant I've had the pleasure of meeting (I travel often for business and am a seasoned traveler). In addition, when I checked out, I left my coat in the room and hours later went back and your helpful and courteous housekeeping staff had it safely packaged and waiting for me.
This was a very special trip for my family. We were in NY to see my youngest son play basketball at Madison Square Gardens. We were also meeting my father's family for the first time (he died 35 years ago). Words cannot express my thanks for making this a great experience for us. I plan to share my experience with as many travel rating companies as possible. Your staff are the best and make the difference.
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