BEST RATE GUARANTEE* Terms & Conditions
- Original reservation(s) must be made through www.HotelPenn.com.
- Claim must be made within 24 hours of booking your original reservation on the Hotel Penn website www.HotelPenn.com.
The guarantee does not apply to the following rate types:
- Rates not publicly available, such as negotiated corporate or group rates.
- Discount rates offered only to members of groups or individuals who meet specific criteria, including AAA members, AARP members, seniors or government employees.
- Package rates that include the room and other components such as travel, car rental, entertainment, and/or meals.
- Package or group add-on rates that extend the length of a stay.
- Rates that are available on auction Web sites.
- Rates available on Web sites, such as Priceline and Hotwire, that do not disclose the hotel brand until the reservation is completed.
- The Comparison Rate must be for the same room type and reservation dates. The same policies, and other terms and conditions governing the rates must apply.
- New York's Hotel Pennsylvania will verify the Comparison Rate within 48 business hours of receiving your claim and notify you of the results. Because the claim must be processed before check-in, you must submit your claim at least 48 hours prior to check-in.
- The Comparison Rate must be available to the general public and be verifiable by Hotel Pennsylvania.
- Rate comparison will be made net of any taxes, gratuities, or any other fees associated with the room rate, and the Comparison Rate must still be available at the time New York's Hotel Pennsylvania validates the claim.
- Rate disparities solely attributable to fluctuations and/or differences in currency exchange rates are excluded from the guarantee. Hotel Pennsylvania is not responsible for currency conversion software / applications — these should only be used as a guide for currency conversion.
- Claims must be in United States dollars (USD) and Comparison Rate websites must sell in USD.
- Guarantee does not apply to rate differences due to rounding to the nearest dollar.
- UNLESS SPECIFICALLY IDENTIFIED AS PART OF A SPECIAL PROMOTION, there are NO cancellation fees, provided you cancel your reservation at least 24 hours prior to your arrival date.
- Void where prohibited by law. New York's Hotel Pennsylvania reserves the right to modify or cancel this guarantee at any time without prior notice.